Used by businesses of all sizes and industry for training and legal purposes, Call Recording gives businesses the ability to monitor the quality and contents of calls. This valuable resource to businesses can easily be achieved with our selection of internet telephone systems.
Connected World offers a range of phone systems that have integrated call recording technology including our Hosted, Inbound and SIP solutions.
Being able to listen to employees’ past calls with customers allows you to retrospectively evaluate and improve their performance.
Having recordings saved for up to 7 years allows businesses to access and use recordings for training purposes whenever they need them. This can help businesses retrospectively evaluate the performance of agents and improve customer service.
If a verbal agreement is made between your employee and a caller, you have access to that conversation should you need to prove it. In the case of an accusation or complaint being made against one of your agents, you have the reassurance of call recordings.
If a phone operator misses or forgets an important piece of information, it can still be retrieved by listening to the call recording at a later date.
If regulatory compliance applies to your business, you can prove that it is being followed by your phone operators.
Rest assured that call recordings can only be accessed by those you give permission to. There are also options to restrict specified recordings, should you need to do so.